Terms of service
1. Who we are
The website cachemireglow.com (“Cachemire Glow”) is operated by Stay4fun Lda., NIF/VAT PT519071131, with registered address at Estrada de Alfragide 107, Edifício A2, 2610-008 Alfragide, Portugal. Email: stay4fun.info@gmail.com.
2. Scope
These terms apply to all purchases made on cachemireglow.com by consumers. By placing an order, you accept these terms.
3. Products
Our pashminas and textiles are handmade in Kashmir, and each piece is unique (“one of one”). Small irregularities in weave, embroidery or colour are inherent to handcraft and are not defects. Colours may appear slightly different depending on your screen. Some images on this site are generated with AI. Where this is the case, the image is clearly marked. The product you receive is always the original piece described.
4. Prices and payment
Prices are shown in euros and include VAT at the applicable rate. Shipping costs are shown at checkout before you confirm your order. Payment is processed securely through Shopify Payments using the methods shown at checkout.
5. Orders and contract
The contract is concluded when we send you the order confirmation email. Because every piece is unique, if an item becomes unavailable after your order (for example, due to a simultaneous purchase), we will inform you promptly and refund any amount paid in full.
6. Delivery
Shipping rates and times are described in our Shipping Policy.
7. Right of withdrawal
You may withdraw from your purchase within 14 days of delivery, as set out in our Return and Refund Policy.
8. Legal guarantee
All products are covered by the legal guarantee of conformity of 3 years from delivery, under Portuguese Decree-Law 84/2021. If a product is not in conformity, you are entitled to repair, replacement, a price reduction or termination of the contract, under the terms of the law. Contact us at stay4fun.info@gmail.com.
9. Liability
Nothing in these terms limits our liability where the law does not permit it, nor your statutory rights as a consumer.
10. Privacy
We process your personal data in accordance with our Privacy Policy and the GDPR.
11. Complaints and dispute resolution
You may lodge a complaint in the Electronic Complaints Book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt.
In case of dispute, the consumer may use the following Alternative Dispute Resolution entity: CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa, Rua dos Douradores 116, 2.º, 1100-207 Lisboa. Website: www.centroarbitragemlisboa.pt. Email: juridico@centroarbitragemlisboa.pt. More information at the Consumer Portal: www.consumidor.gov.pt. Consumers resident in another EU country may also contact the European Consumer Centre in their country.
12. Applicable law
These terms are governed by Portuguese law, without prejudice to any mandatory consumer protection provisions of your country of habitual residence.
13. Changes
We may update these terms. The version in force on the date of your order applies.